Refund policy

Returns & Refunds

Our returns window
We offer a 30-day return policy on ready-made and made to order items purchased through our website. You have 30 days from the date you receive your item to request a return, and approved returns must be posted back to us within that same 30-day period. Proof of postage is required.

Condition of returns
Please return your item in the condition you received it: unworn, with all tags, original paperwork, certificates (including any diamond or gemstone grading reports) and original packaging, together with your receipt or proof of purchase.

All returned items are inspected on arrival. Any items showing signs of wear will not be eligible for a refund. This does not affect your statutory rights.

Non-returnable items
Bespoke pieces are made specifically for you and cannot be returned unless faulty. This includes items designed or made to your specification, pieces personalised with engraving, and items resized or altered at your request. If you’re unsure about a purchase, we’d suggest holding off on engraving until you’re certain. Engraving can always be added later.

Gift cards cannot be refunded once redeemed.

This does not affect your statutory rights.

How to return an item
To start a return, please email us at sales@noahjamesjewellery.com. Once your return is approved, we will send you instructions on how and where to send your item. Please contact us before sending anything back, as this helps us process your return quickly and safely.

Items are the customer’s responsibility until signed for and received by Noah James. We strongly recommend using an insured, tracked service such as Royal Mail Special Delivery. Return postage costs are the customer’s responsibility.

Exchanges
The quickest way to get the item you want is to return your original purchase and, once your return has been accepted, place a separate order for the new item.

Refunds
We will let you know once we’ve received and inspected your return, and confirm the amount of your refund. Refunds are processed within 7 days of receiving your item and include the original standard delivery charge, minus any deduction described above. Your refund will be made to your original payment method. Please allow some time for your bank or card provider to process it.

Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged or not what you ordered, so we can put things right. We will cover reasonable return costs for faulty or incorrect items. This does not affect your statutory rights.

Questions
For any questions about returns, contact us at sales@noahjamesjewellery.com.

Noah James Design Ltd
Registered Address (not to be used for returns):
C/O Ascendis Unit 3, Building 2, The Colony, Altrincham Road, Wilmslow, Cheshire, England, SK9 4LY
Company registration: 08422704
Vat No.:328588657