Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any orders placed through our website.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@noahjamesjewellery.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Noah James Design are not responsible for the shipping costs incurred in returned items.

You can always contact us for any return question at sales@noahjamesjewellery.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Bespoke items of jewellery are not eligible for return. Included within bespoke items are any piece of jewellery personalised with engraving. If you are uncertain about your purchase please don't select engraving as an option.

Unfortunately, we cannot accept returns on sale items, discounted items and gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. This will be processed within 7 days of receipt. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Noah James Design Ltd
Registered Address (not to be used for returns):
C/O Ascendis Unit 3, Building 2, The Colony, Altrincham Road, Wilmslow, Cheshire, England, SK9 4LY
Company registration: 08422704
Vat No.:328588657